KB-003
Changed your password? Update it everywhere
For: all staffTakes about 3 minutesUpdated October 2026
If you change your work password, any device still using the old one will keep trying it and can lock your account. Update it on each device below.
On your iPhone (Mail app)
- Open Settings › Mail › Accounts.
- Tap your work account.
- Enter your new password and tap Done.
On your Android phone (Outlook app)
- Open Outlook and tap your profile picture.
- Tap the gear icon, then your account.
- Tap Reset account and sign in with your new password.
On your laptop
- Lock your screen (Windows key + L) and sign in with the new password.
- If Outlook or Teams asks for a password, enter the new one.
Still stuck?
If you see "account locked", call the help desk at ext. 4357. Don't keep retrying: each attempt counts toward the lock.
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