TOSIN ADEWOLE
Hyper-V · Windows Server 2022 · Active Directory
Help Desk Lab
A small company network I built to practise the daily work of a service desk.
How the lab is set up
- Host laptopLabNAT gateway10.0.0.1 · shares the internet connection
- DC01 · 10.0.0.10Windows Server 2022Domain controller for niagaratech.local, DNS, file share
- WS01 · 10.0.0.20Windows 11 EnterpriseAn employee's PC, joined to the domain
What's built so far
| Part | What it covers | Status |
|---|---|---|
| Hyper-V and network | NAT switch, both VMs installed | Done |
| Domain controller | Active Directory, DNS, forwarders | Done |
| Domain join | WS01 joined and verified | Done |
| Users, groups, OUs | Department OUs, security groups, help desk delegation | Done |
| Finance share | Group-based share and NTFS permissions | Done |
| Group Policies | Lockout rules, drive mapping, Front Desk restrictions | In progress |
| Ticket scenarios | 10 recreated tickets with write-ups | In progress |
Tickets
Common problems I recreated in the lab, worked through and wrote up.
More tickets added as I work through the lab.
Knowledge base
Short guides written for staff, not for IT.
KB-003 · Changed your password? Update it everywherePowerShell scripts
Small tools that make routine tasks faster. Code on GitHub.
New-UsersFromCsv.ps1Creates new hires in bulk from a spreadsheet.
Reset-UserAccount.ps1Checks, unlocks and resets an account in one step.
Get-PCHealth.ps1Gathers uptime, disk, memory and IP from a user's PC.
View the scripts on GitHub →Screenshots
The LabNAT internal switch: a private lab network with internet through NAT DC01 and WS01 running, with a named checkpoint after each build stage DC01's static IP (10.0.0.10), set before promotion to domain controller DC01 running AD DS for niagaratech.local Users and PCs organized into department OUs Only GRP-Finance gets Modify on the Finance folder